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| Dale Carnegie Customer Service Institute |
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The Customer Service Institute was created as a result of the Keeping Business on Staten Island Campaign, where many Islanders voiced their concern over poor service in the Borough's stores and service businesses. In fact according to our survey, poor customer service was listed in the top three reasons Staten Islanders do not shop on Staten Island.
(Number one was "sales tax on clothing and shoes", which has since then been eliminated,
and number two was "store is not located on Staten Island.")
In response to the survey results, the Business Council decided to create a Customer Service Institute - where local service and retail businesses can send their employees to enhance their customer relations. After researching various customer service consultants, the Business Council decided to hire the Dale Carnegie Training Institute for the workshops. |
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| Workshop Schedule |
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| September 13 |
LEADING THROUGH CHANGE |
| This session is for upper-level management only. It will be used to introduce the businesses to the Customer Service Institute, and determine if the Institute is right for their employees. |
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| During the one-month break, Dale Carnegie Training representatives will cater the sessions specifically to the businesses that have signed up to attend. |
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| October 11 |
EFFECTIVE FIRST IMPRESSIONS |
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| October 18 |
EFFECTIVE LISTENING WITH COMMUNICATION SKILLS |
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| October 25 |
EFFECTIVE TELEPHONE TECHNIQUES IN CUSTOMER SERVICE |
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| November 1 |
DEALING WITH DIFFICULT PEOPLE |
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| November 8 |
REPLACE WORKPLACE NEGATIVITY WITH ENTHUSIASM |
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The first session, for upper level management, will be free. After that, there will be a fee of $150 per person to attend the remaining 5 sessions.
Once the sessions are complete, SIEDC will perform surveys to determine if the Workshops were helpful to the attendees, and also to see if it has helped to change the level of Customer Service in the business. |
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HOW TO SIGN UP:
If you are interested in finding out more information or signing up for the Institute, please contact Laura Bruzzese at 718-477-1400 x13 or laura@siedc.net |
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